Shipping policy
1.1 SHIPPING INFORMATION
DELIVERIES ARE MADE BY OUR TRUSTED COURIER AND TAKE PLACE ON MONDAY TO FRIDAY (OR OTHER NORMAL WORKING WEEKDAYS IN COUNTRIES/REGIONS THAT DO NOT FOLLOW A WESTERN PATTERN OF WORKING WEEK), EXCLUDING BANK AND PUBLIC HOLIDAYS, USUALLY WITHIN THE HOURS OF 8AM AND 5PM. IT IS NOT POSSIBLE TO SPECIFY A PRECISE TIME AT WHICH A DELIVERY WILL TAKE PLACE. PLEASE NOTE THAT THE COURIER MAY REQUIRE DELIVERIES TO BE SIGNED FOR.
DEPENDING ON YOUR LOCATION, WE ALSO OFFER FREE SHIPPING FOR ORDERS OVER A SPENDING THRESHOLD:
|
DESTINATION COUNTRY |
SHIPPING SERVICE |
THRESHOLD VALUE |
|
AUSTRIA |
DHL STANDARD |
400 EUR |
|
BELGIUM |
DHL STANDARD |
400 EUR |
|
CROATIA |
DHL STANDARD |
400 EUR |
|
DENMARK |
DHL STANDARD |
400 EUR |
|
ESTONIA |
DHL STANDARD |
400 EUR |
|
FINLAND |
DHL STANDARD |
400 EUR |
|
FRANCE |
DHL STANDARD |
400 EUR |
|
GERMANY |
DHL STANDARD |
500 EUR |
|
GREECE |
DHL STANDARD |
400 EUR |
|
IRELAND |
DHL STANDARD |
400 EUR |
|
ITALY |
DHL EXPRESS |
400 EUR |
|
NETHERLANDS |
DHL STANDARD |
400 EUR |
|
POLAND |
DHL STANDARD |
400 EUR |
|
PORTUGAL |
DHL STANDARD |
400 EUR |
|
ROMANIA |
DHL STANDARD |
400 EUR |
|
SPAIN |
DHL STANDARD |
450 EUR |
|
SWEDEN |
DHL STANDARD |
4127 SEK |
|
SWITZERLAND |
DHL STANDARD |
458 CHF |
|
UNITED KINGDOM |
DHL STANDARD |
400 GBP |
|
UNITED STATES |
DHL EXPRESS |
550 USD |
ALL RELEVANT DELIVERY OPTIONS AVAILABLE FOR YOUR ORDER AND TO YOUR DESTINATION WILL BE DISPLAYED AT CHECKOUT.
1.2 SHIPPING TIMES
- DHL EXPRESS: MOST OF EUROPE AND USA: DELIVERY WITHIN 2-4 DAYS REST OF THE WORLD: DELIVERY WITHIN 3-7 DAYS
- DHL STANDARD: ONLY AVAILABLE WITHIN EUROPE: DELIVERY WITHIN 5-7 DAYS
PLEASE KEEP IN MIND THAT OUR SHIPPING TIMES SHOULD BE USED AS A GUIDE ONLY AND ARE BASED ON TIME FROM DISPATCH. N21 CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS OR FAILED PAYMENT APPROVAL, THOUGH WE WILL TRY TO MINIMISE ANY POTENTIAL DELAYS.
IF YOUR DELIVERY ADDRESS IS GEOGRAPHICALLY REMOTE, FOR EXAMPLE CERTAIN OUTLYING ISLANDS OR OTHER ISOLATED LOCATIONS, IT IS POSSIBLE THAT WE MAY NOT BE ABLE TO DELIVER THERE. IF THAT IS THE CASE, WE WILL NOTIFY YOU BEFORE WE ACCEPT YOUR ORDER. WE RESERVE THE RIGHT NOT TO DELIVER TO ANY COUNTRY/REGION THAT IS PROHIBITED BY APPLICABLE EXPORT LAWS. ORDERS CANNOT BE DELIVERED TO PO BOX OR SIMILAR ADDRESSES (SOME EXCEPTIONS ARE APPLIED TO SOME MIDDLE EAST COUNTRIES).
PRODUCTS COMPRISED WITHIN THE SAME ORDER CANNOT BE DELIVERED TO DIFFERENT ADDRESSES.
1.3 INTERNATIONAL SHIPPING – NON-EU COUNTRIES (TAXES & DUTIES)
FOR ORDERS SHIPPED OUTSIDE THE EUROPEAN UNION (E.G. UNITED STATES, JAPAN, UNITED KINGDOM), ANY CUSTOMS CLEARANCE FEES, DUTIES OR LOCAL TAXES WILL BE AT THE CUSTOMER’S EXPENSE. THE DESIGNATED COURIER (DHL) WILL CONTACT THE RECIPIENT DIRECTLY WITH ALL INSTRUCTIONS FOR PAYMENT AND CUSTOMS PROCEDURES.
