Terms and conditions

ART. 1 INTRODUCTION

These general terms and conditions of sale apply to all purchases of N21 - Numeroventuno branded products made via the e-commerce website https://www.numeroventuno.com/ by users classified as “consumers” within the meaning of Article 2, namely natural persons acting for purposes unrelated to any business, commercial, craft or professional activity they may carry out.

"The website https://www.numeroventuno.com/ is jointly owned by:

• 2112 S.r.l. – VAT No. 06651190966 – with registered office at Via Aristide De Togni 7, 20123 Milan, owner of the registered trademark No. 21 Numeroventuno (“Trademark Owner”);

• Retail 21 S.r.l. – VAT No. 09160030962 – with registered office at Via Santo Spirito 14, 20121 Milan, the company managing the retail outlet, the warehouse and the retail sale of N°21 Numeroventuno branded products ("Seller"). 

The Trademark Owner and the Seller are collectively referred to as “Numeroventuno”.

The operational management of the Website, including payment collection and invoicing on behalf of the Seller, is entrusted to Glint S.r.l. – VAT No. 11198260967, with registered office at Viale Cassala 32, 20143 Milan, registered in the Milan Register of Companies under No. 02912880966 (“Glint”).

For the purposes of these General Terms and Conditions of Sale, the party with whom the Consumer enters into the purchase contract — and against whom the Consumer may exercise all rights provided for by the Consumer Code, including the right of withdrawal and warranty remedies — is Retail 21 S.r.l., acting as the Seller. The Brand Owner and Glint are not parties to the sales contract with the Consumer.

Purchases of Products made via the Website shall involve (collectively referred to as the “Parties”) the Seller , and the purchasing consumer who proceeds with the purchase of one or more products for purposes not related to their commercial, business, craft or professional activities.

The delivery service for orders placed via the e-commerce platform is provided by DHL Express (Italy) S.r.l. (or the relevant DHL group company for the territory), acting as a third-party carrier appointed by the Seller.

Shipments are subject to DHL’s general terms and conditions of carriage, available on the official website www.dhl.com. The Seller, pursuant to Article 61 of the Consumer Code, is liable to the Consumer for the non-delivery or delayed delivery of the purchased products, regardless of the conduct of the appointed carrier. To the extent that the non-performance or delay is attributable to the carrier, the Seller undertakes to initiate the necessary procedures against the latter to protect the Consumer’s rights. The Seller is relieved of such liability only in cases of force majeure, unforeseeable and unavoidable acts of third parties, or acts of the Consumer themselves, in accordance with Article 45 of Regulation (EU) 2019/771 .

Numeroventuno retains ownership of all rights to the website’s domain name, logos, and registered trademarks for the products featured on the website, and holds the copyright in relation to the Website and its content.

Any communication from the Consumer regarding the purchase of the Products – including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. – must be sent to the Operator, at the address and in the manner indicated on the Website or via email to customercareonline@numeroventuno.com.

Every purchase is subject to these general terms and conditions of sale in the version published on the Website at the time the order is placed by the Consumer.

The Website is intended for the exclusive use of consumers. Under no circumstances may persons not qualifying as consumers purchase products on the Website. The Seller shall have the right to refuse orders which, in its sole discretion, it considers to have been placed by persons not classified as consumers. 

ART. 1-BIS — SALES TO PARTIES NOT CLASSIFIED AS CONSUMERS

1-bis.1 The Website is intended exclusively for use by consumers within the meaning of Article 3(a) of the Consumer Code. The Seller reserves the right to refuse, at its sole discretion, orders which it considers to have been placed by persons who do not qualify as consumers.

1-bis.2 Should, notwithstanding the provisions of the preceding paragraph, a sale be made to a party not qualifying as a consumer (a so-called professional purchaser), these General Terms and Conditions shall apply subject to the following exceptions:

a) the professional purchaser shall not have the right of withdrawal pursuant to Article 10;

b) the professional purchaser does not benefit from the statutory guarantees of conformity referred to in Articles 128 et seq. of the Consumer Code;

c) any other protection provided for by the Consumer Code exclusively in favour of the consumer as a natural person is excluded.

1-bis.3 In any event, the provisions of the Civil Code regarding guarantees for defects in the goods sold (Articles 1490 et seq. of the Civil Code) and any commercial guarantees offered by the Seller shall remain applicable.

ART. 2 DEFINITIONS 

E-commerce contract A contract for the sale of goods or the provision of services under which the Seller, or its intermediary, offers goods or services via a website or other electronic means, and the Buyer (consumer) places an order for such goods or services on that website or via other electronic means organised by the Seller. 

Sales contract Any contract under which the Seller transfers, or undertakes to transfer, ownership of goods to the Buyer and the latter pays, or undertakes to pay, the price 

Service contract Any contract, other than a sales contract, under which the Seller provides, or undertakes to provide, a service to the Buyer and the latter pays, or undertakes to pay, the price 

Consumer Code The relevant consumer protection legislation, laid down by Legislative Decree No. 206 of 6 September 2005, as last amended (hereinafter, for brevity, the “Consumer Code”).

Buyer The term ‘Buyer’ refers to the consumer, or user, a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out (Article 3(a) of the Consumer Code).

Seller The term ‘Seller’ refers to the natural or legal person acting in the course of their business, commercial, craft or professional activity, or to an intermediary acting on their behalf (Article 3(c) of the Consumer Code).

Manufacturer The manufacturer of the finished product or of one of its components (Article 115, paragraph 2-bis, of the Consumer Code).

Courier The term ‘Courier’ refers to the third party appointed by the Seller to provide the delivery service for orders placed via the Website. The current appointed Courier is DHL Express (Italy) S.r.l. (or the relevant DHL group company for the territory), acting as a third-party carrier. The Seller reserves the right to change the appointed Courier, giving prior notice on the Website .

Conformity with the Contract Pursuant to Articles 129 and 129-bis of the Consumer Code, as amended by Legislative Decree No. 170 of 4 November 2021, implementing Directive (EU) 2019/771, a good is in conformity with the contract when it cumulatively meets the following requirements:

1. Subjective requirements for conformity: the goods correspond to the description, type, quantity and quality stipulated in the contract; they are fit for any specific purpose requested by the Consumer and accepted by the Seller; they are delivered with the accessories and instructions provided for in the contract; they are supplied with the updates provided for in the contract.

2. Objective requirements for conformity: the goods are fit for the purposes for which goods of the same type are normally used; they correspond to the quality of any sample or model shown by the Seller; it is delivered with the accessories, including packaging and installation instructions, that the Consumer may reasonably expect; it is of the quality and possesses the performance that the Consumer may reasonably expect, taking into account any public statements made by the Seller, the manufacturer or their representatives (Article 129 of the Consumer Code, as amended by Legislative Decree 170/2021) .

Defective goods Goods are defective when they do not offer the safety that can legitimately be expected, taking into account all the circumstances, including: a) the manner in which the goods were put into circulation, their presentation, their apparent characteristics, and the instructions and warnings provided; b) the use for which the goods may reasonably be intended and the behaviour that may reasonably be expected in relation to them; c) the time at which the goods were put into circulation. Goods cannot be considered defective merely because a further improved version of them has been placed on the market at any time. 

Website The term ‘Website’ refers to the e-commerce site accessible at , https://www.numeroventuno.com/ and , jointly owned by 2112 S.r.l. and Retail 21 S.r.l., through which N°21 Numeroventuno branded products are promoted and sold.

ART. 3 SALE OF GOODS PROMOTED ONLINE

3.1 Under this Contract, the Seller sells to the Buyer, who purchases, via electronic means, the goods offered on the Website.

3.2  The website https://www.numeroventuno.com/ displays the catalogue of goods and/or services promoted online by the Seller. These goods are accurately represented on the website. 

3.3 The Seller cannot guarantee that the actual appearance of the goods advertised online will correspond exactly to their representation on the Buyer’s screen. In the event of any discrepancies between the image of the goods visible online and the relevant written product description, the latter shall prevail.

3.4 The Website and the products advertised are primarily intended for the European Union market. Orders from non-EU countries, including the United States, are accepted subject to applicable regulations. Numeroventuno reserves the right to refuse orders from certain jurisdictions where regulatory, tax or customs barriers exist, or where acceptance of the order may expose Numeroventuno to liability under the laws of the country of destination.

ART. 4 UPDATING OF THE ONLINE CATALOGUE - AVAILABILITY OF GOODS

4.1 The Seller ensures, via its IT system, the processing and fulfilment of the order without delay, in accordance with the procedures set out in Art. 5 of these General Terms and Conditions of Online Sale. The Seller’s electronic catalogue indicates, in real time, which goods are available and which are not, as well as the estimated delivery times. In any case, delivery shall take place within a maximum of 30 days from the Shipping Confirmation, as specified in Article 8.3. The Seller shall confirm receipt of the order as soon as possible, sending the Buyer a specific confirmation (the so-called Order Receipt) by email.

4.2 Should an order exceed stock availability, or if the item is unavailable for other reasons, the Seller shall promptly inform the Buyer of the unavailability of the item in question and, where possible, the waiting time to obtain it, requesting confirmation of the order again in accordance with the different timeframes indicated by the Seller. Such notification shall be made by email or telephone.

ART. 5 DESCRIPTION OF THE TECHNICAL STEPS REQUIRED TO CONCLUDE THE CONTRACT

5.1 The Contract between the Seller and the Buyer shall be concluded exclusively online. Once logged into the e-Shop, the Buyer must duly select the desired goods and/or services, one at a time, adding them to the shopping basket configured by the Seller. Once the desired goods and/or services have been selected, the Buyer will be asked to finalise their shopping basket by submitting the list of desired items to the Seller. Before submission, a screen will appear to confirm the purchase order for the selected goods and/or services, showing the relevant prices, the options available to the Buyer, and the delivery/transport and payment methods previously indicated in the order confirmation.

By confirming the order, the Buyer undertakes to check and validate, prior to submission, their personal details, the goods/services covered by the Contract, their prices, including any shipping costs and/or ancillary charges, confirming the chosen payment methods and terms, the delivery address, and any other required details. The order confirmation form informs the Buyer in advance of the timeframe for the performance of the Contract, drawing attention to the right of withdrawal, as well as to the other rights reserved by law to the Buyer. Once the required checks have been carried out, it will be the Buyer’s responsibility to select the interactive button – located at the bottom of the web page – by clicking on the box “Confirm the purchase order with obligation to pay”, thereby submitting the order to the Seller.

5.2 The online publication of goods and/or services via the Website constitutes a mere invitation to treat, inviting the Buyer to submit a purchase offer; in this regard, the Buyer’s order, having been previously confirmed by the Buyer, constitutes exclusively a contractual offer, subject to these General Terms and Conditions of Online Sale, which the Buyer declares to have read and accepted. The order confirmation – duly completed and verified in accordance with the instructions – will be acknowledged by the Seller with a receipt sent to the Buyer’s email address for the sole purpose of confirming its receipt in the Seller’s computer system, which will then begin to process the order, verifying the details provided by the Buyer, such as the availability of the requested items. The Seller’s acknowledgement does not constitute acceptance of the purchase offer. This acknowledgement – accompanied by an “Order Number” to be used in all communications with the Seller – sets out, in addition to the information required by law, all the details mentioned above, which the Buyer shall verify once again, promptly notifying the Seller of any necessary corrections. Should there be any inaccuracies in the prices or other characteristics of the goods and/or services advertised online, such as the unavailability of the requested goods, the Seller shall promptly notify the Buyer, inviting them – if still interested – to amend the order, or, following cancellation of the previous order, to place a new order, in accordance with the procedures that will be promptly communicated.

5.3 The Seller is entitled to accept or reject the order submitted by the Buyer, without the latter being entitled to make any claims or assert any rights whatsoever in respect of such non-acceptance. The contract shall be concluded only when the Seller sends the Buyer a separate notice of acceptance of the purchase proposal containing information regarding the shipment and the expected delivery date (‘Shipping Confirmation’). Should the order be fulfilled in multiple shipments, the Buyer shall receive separate Shipping Confirmations. Until the Shipping Confirmation is sent — and provided that the order has not already entered the preparation process for dispatch — the Buyer may cancel their order at no additional cost, without prejudice to the right of withdrawal referred to in Article 10. .

5.4 The amount due will only be charged once the goods covered by the order have been dispatched. Upon receipt of payment for the goods/services requested, the Seller will issue the relevant tax document 

5.5 The Contract shall not be concluded and shall be void if the procedure set out in this article is not duly followed.

5.6 For any errors, typos or issues when completing the online forms and, more generally, when carrying out the purchase procedures provided by the Seller, the Buyer is asked to contact the following email address without delay: customercareonline@numeroventuno.com.

5.7 For Customers with a delivery address in the United States of America, a full summary will be displayed before the order is finalised, including:

a) Product price in USD (at the EUR/USD exchange rate applicable at the time of the order);

b) Shipping costs to the USA;

c) Information that state/local sales tax may apply;

d) Estimated total cost of the order (excluding any applicable customs duties, which will be communicated to the customer by the carrier).

The Customer must expressly confirm that they have read this information before proceeding with the order.

ART. 6 PAYMENT OF THE PRICE, TAXES AND ANY ADDITIONAL CHARGES

6.1 The Buyer undertakes to pay the price requested for the goods purchased online, in accordance with the timescales and methods indicated on the Website.

6.2 The prices shown on the Website are inclusive of taxes and VAT. Any shipping costs or payment charges will in any case be communicated to the Customer in advance via the Website or these Terms and Conditions.

Should the price indicated on the Website, due to a technical, material or other error, be clearly and recognisably lower than the correct selling price of the product, the Seller shall contact the Customer to inform them of the error and verify whether they still wish to proceed with the purchase at the correct price. Should the Customer not accept the correct price, the order will be cancelled and, if payment has already been made, the Seller will refund the full amount paid within 14 days of notification of cancellation. The contract shall not be deemed concluded in the event of a clear and recognisable pricing error.

For orders with a delivery address in non-EU countries, the prices shown on the Website DO NOT include customs duties, import taxes or other charges payable in the country of destination, which remain the responsibility of the Customer as specified in Article 8-bis.

 

ART. 7 METHODS, TIMING AND SECURITY OF PAYMENTS AND ANY REFUNDS

7.1 Payment for goods/services purchased online shall be made using the method chosen by the Buyer from among those expressly accepted by the Seller: The following payment methods are available:(i) PayPal: The Customer may use the PayPal system for payment in accordance with its specific terms and conditions.

(ii) Credit card: Where goods are purchased using a credit card, the transaction may take place via the secure PayPal server or another secure server.

Under no circumstances and at no stage of the payment process will Numeroventuno be able to access the Customer’s credit card details, which are transmitted via a secure connection directly to the website of the bank managing the transaction . No computer archive belonging to Numeroventuno will store such data and therefore, under no circumstances, can Numeroventuno be held liable for any fraudulent or unauthorised use of credit cards by third parties at the time of payment.

The use of the aforementioned payment methods does not entail any additional charges for the Buyer, except for any costs borne by the Seller, which are duly documented and communicated to the Buyer.

For Customers with a delivery address in the United States of America, payments are accepted in the same ways as indicated above. Product prices will be quoted in Euros (EUR); any conversion to USD will be made at the exchange rate applied by the chosen payment network at the time of the transaction. Numeroventuno is not liable for any exchange rate differences or fees charged by the Buyer’s financial institution.

ART. 8 DELIVERY METHODS AND TIMES

8.1 The products purchased will be delivered to the address specified by the Customer in the Order within the timeframes indicated on the website from the moment the Order is accepted, at the cost specifically indicated on the Website prior to submitting the Order. Numeroventuno reserves the right to accept or refuse delivery requests outside Italy or the European Union. In any case, for deliveries to be made outside Italy, shipping costs and delivery times may vary.

8.2 With regard to deliveries requested to countries outside the European Union, any import customs duties shall be borne by the recipient. The Customer is therefore advised to contact the customs authorities in their country in advance to verify costs and any import restrictions.

8.3 Products will be delivered without undue delay and, in any event, within a maximum of 30 (thirty) days from the date the Dispatch Confirmation is sent. Any delivery times indicated on the Website prior to placing the order, although calculated with due care, are for guidance only. In the event of failure to meet the delivery deadline, the Customer may request the Seller to make delivery within an additional period appropriate to the circumstances. If this additional period also expires without the goods having been delivered, the Customer is entitled to terminate the contract, without prejudice to the right to compensation for damages, in accordance with Article 61 of the Consumer Code.

8.4 Upon delivery of the products, the Customer is required to check:

• that the number of packages delivered corresponds to that indicated on the consignment note.

• that the packaging is intact, undamaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal strapping).

• that the product is intact and bears the red tag.

Any damage to the packaging and/or the product, or any discrepancy in the number of packages or the details, must be noted immediately by making a specific note on the product delivery note to be returned to the courier.



 

ART. 8-BIS SALES OUTSIDE THE EU: CUSTOMS DUTIES, TAXES AND RIGHT OF WITHDRAWAL

8-bis.1 The provisions of this article apply exclusively to purchases made by Customers with a delivery address in countries outside the European Union, including, by way of example and without limitation, the United States of America, the United Kingdom, Switzerland, Canada, Australia, and any other non-EU country.

8-bis.2 All products shipped outside the European Union are subject to the customs regulations of the country of destination. The Customer is required to check in advance with the relevant customs authorities in their country regarding the existence and amount of:

• Customs duties;

• Value added tax or sales tax (VAT, Sales Tax, GST);

• Excise duties or other applicable indirect taxes;

• Any handling or administrative charges (handling fees, brokerage fees);

• Quantitative restrictions or import bans on certain categories of products.

8-bis.3 Unless otherwise expressly stated at the time of ordering, shipments to non-EU countries are made on a DDU (Delivered Duty Unpaid) basis. This means that:

• The price shown on the Website does NOT include customs duties, taxes and other charges payable in the country of destination;

• The Customer, as the importer, is liable for the payment of all duties, taxes and charges provided for by the legislation of the destination country;

• The courier appointed by Numeroventuno will present the goods to customs in the destination country;

• The Customer will be contacted by the courier regarding payment of duties and taxes prior to final delivery;

• Delivery will only be made once all customs charges due have been paid;

• Numeroventuno is not liable for delivery delays caused by customs procedures or the Customer’s failure to pay the charges.

Should the Customer refuse to pay customs duties or other charges requested by the competent authorities, the shipment will be considered “refused” and the goods will be returned to the sender. In such cases, the provisions set out in paragraph 8-bis.6 below shall apply.

8-bis.4 For customers with a delivery address in the United States of America, the following specific information is provided. The information provided is for guidance only, based on the legislation available at the time of writing, and may be subject to change, including significant changes. Numeroventuno accepts no liability for any legislative changes occurring after the publication of this text.

• Applicable duties: Textiles, clothing and accessories are generally subject to variable customs duties. For information purposes only and without obligation, based on the regulations available at the time of writing, the basic rates for clothing, footwear and accessories of Italian origin generally range between 5% and 37.5% of the declared value, depending on the product category. For high-end clothing, the average duty can be estimated at between 16% and 25%. It should be noted, however, that these figures are subject to significant fluctuations due to additional duties, extraordinary government measures or changes to current international trade agreements. We recommend checking the latest tariffs through an authorised customs broker or by consulting the U.S. Customs and Border Protection (CBP) directly before making a purchase.
  The latest tariffs can be viewed directly on the HTSUS portal at: hts.usitc.gov, or on the U.S. Customs and Border Protection website: www.cbp.gov.

• State taxes: The United States does not levy a federal sales tax (VAT), but most states levy a state and/or local sales tax, with rates varying depending on the state and county of destination. The Customer is responsible for verifying and paying the applicable sales tax in their state.

• De minimis threshold: US legislation provides, in certain cases, for an exemption from customs duties for imports below a specified value threshold (known as de minimis). This threshold, the conditions for its application and the categories of products excluded are subject to frequent regulatory changes. We recommend checking the regulations in force at the time of purchase through a customs broker or by consulting the CBP.

• Customs Clearance: As the importer into the US, the Customer is responsible for providing the courier with all information required for the customs declaration (social security number, tax ID, or other information requested by US Customs and Border Protection). Failure to provide this information may result in delays, customs detention or rejection of the shipment.

• Delivery times: The delivery times indicated on the Website are estimates and may vary significantly due to customs procedures, checks by US authorities, seasonal peaks or other factors beyond Numeroventuno’s control.

8-bis.5 Customers with a delivery address in a non-EU country may exercise their right of withdrawal in accordance with the procedures and terms set out in Article 10 of these General Terms and Conditions.

The consumer’s rights regarding withdrawal remain guaranteed in accordance with the mandatory law of the Customer’s country of habitual residence. However, these specific provisions govern matters relating to customs duties, which, as they are collected by foreign authorities and not by Numeroventuno, are not subject to refund by Numeroventuno, in accordance with international customs regulations.

Therefore, by way of partial derogation from the provisions of Article 10.3, the following specific rules apply to shipments to non-EU countries:

(a) Duties paid on importation into the country of destination:

Customs duties, taxes and other charges paid by the Customer to the customs authorities of the destination country at the time of importation are NOT refundable by Numeroventuno. These charges are in fact:

• Imposed and collected exclusively by the authorities of the country of destination;

• Due in accordance with the tax and customs regulations of the foreign country, over which Numeroventuno has no control;

• Do not constitute payments made to Numeroventuno.

• The customs authorities of the country of destination, including the United States of America, do not recognise the return of goods as a ‘commercial return’ for the purposes of refunding duties paid, as the goods are re-exported from the territory rather than being resold locally.

Consequently, the Customer exercising the right of withdrawal:

• Will receive a refund of the product price from Numeroventuno. 

• Will NOT receive a refund from Numeroventuno for shipping costs, customs duties, taxes, sales tax, handling fees or other charges paid in the country of destination;

• May, where applicable, request a refund of such charges directly from the customs authorities in their own country, in accordance with the “duty drawback” or equivalent procedures provided for by local legislation (complex procedures for which no guarantee is given).

(b) Costs of returning the goods:

The shipping costs for returning goods from abroad to Italy are borne by Numeroventuno, as provided for in Article 10.3.

However, any additional customs charges, taxes or export duties applied by the authorities of the foreign country to the return shipment (export clearance fees, export duties, etc.) remain the responsibility of the Customer and will not be reimbursed by Numeroventuno.

(c) Special cases – United States:

For returns from the United States, the Customer is informed that:

• U.S. Customs and Border Protection (CBP) does not automatically refund import duties paid in the event of a product return;

• The Customer may submit a claim for a ‘duty drawback’ under Section 520 of the Tariff Act, but this procedure: (i) requires specific documentation; (ii) takes a long time (6–18 months); (iii) may be subject to customs broker fees; (iv) is not guaranteed;

Numeroventuno does not provide assistance with duty drawback procedures with the US authorities, nor does it accept responsibility for the outcome of such requests.

8-bis.6 The Customer is required to provide complete, accurate and truthful information for the completion of the customs declaration, to cooperate promptly with the courier regarding the payment of duties and customs clearance, to verify in advance the customs and tax regulations of their country, and to hold Numeroventuno harmless from any liability arising from inaccurate or incomplete declarations provided by the Customer.

8-bis.7 Numeroventuno accepts no liability for:

•  Delays, seizures, confiscations or destruction of goods by customs authorities;

• Changes to duty rates or customs regulations occurring after the order has been placed;

•  Refusals of import due to breaches of restrictions or prohibitions under the legislation of the country of destination;

• Disputes with the customs or tax authorities of the country of destination;

• The Customer’s inability or difficulty in obtaining a refund of duties from the relevant authorities.

8-bis.8 By placing an order with a delivery address in a non-EU country, the Customer expressly declares that they have read, understood and fully accepted the provisions of this article, that they are aware that customs duties and taxes in the country of destination are not included in the price shown on the Website, that they are aware that such duties and taxes are not refundable by Numeroventuno in the event of withdrawal, that they accept that the right of withdrawal, whilst remaining guaranteed under the law, entails the impossibility of recovering duties paid to foreign authorities, and that they assume full responsibility for verifying the applicable customs regulations and for the payment of all charges due.

ART. 9 METHODS OF STORAGE/ARCHIVING OF CONTRACTUAL DOCUMENTS

9.1 Pursuant to Article 12 of Legislative Decree 70/2003, as well as Articles 50–51 of the Consumer Code, the Buyer is hereby informed that every order placed online will be stored and archived in digital and/or paper format by the Seller, in accordance with appropriate confidentiality and security criteria. Documents relating to the transaction will be retained for a period of at least 10 (ten) years from the date of the order, in accordance with tax obligations and regulations on substitute storage.9.2 The Buyer may request access to their order documents and to the execution of the contract by contacting the Seller at the contact details indicated in Article 16. Requests for access will be processed within 15 days of receipt. The Buyer also has the right to export their data in a structured format, in accordance with Regulation 679/2016 (GDPR).

ART. 10 TERMS AND CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

10.1 Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from these Terms and Conditions and therefore from the purchase contract for any reason, without needing to provide reasons and without incurring any penalty, within 14 (fourteen) days of the date of receipt of the products.

10.2 To exercise the right of withdrawal referred to in 10 above Article.1, the Customer must send a notice to that effect, within the specified time limit, to the following email address: customercareonline@numeroventuno.com, or use the form provided on the Website.

10.3 In the event of withdrawal, the Customer must return the products at their own expense within 14 (fourteen) days of the withdrawal, to the following address: c/o Numeroventuno, Via Santo Spirito 14, 20121 Milan. The goods must be returned undamaged, complete with all their parts and in their original packaging (envelopes and boxes), with the red tag still intact and attached to the garment, kept and, if used, only for the time strictly necessary to establish and verify their nature, characteristics and size, in accordance with normal care, without any signs of wear or dirt, in compliance with the conditions set out below:

• The right of withdrawal shall not apply to products for which the customer has requested personalisation.

• The right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise the right of withdrawal in respect of only part of the purchased product (e.g. accessories, add-ons, etc.);

• For the withdrawal to be valid, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, tags, anti-theft tags, seals, etc.);

• The shipping costs for returning the goods shall be borne exclusively by Numeroventuno. With regard to any customs duties or other tax charges related to the original shipment or the return, please refer specifically to Article 8-bis for deliveries outside the EU.

• The shipment remains the sole responsibility of the customer until proof of receipt at the warehouse is provided;

• In the event of damage to the goods during transport, the Customer will be notified so that they may promptly lodge a complaint against the courier of their choice and obtain the relevant refund; the product will then be made available to the Customer, whilst simultaneously cancelling the withdrawal request;

• Numeroventuno shall not be liable in any way for damage, theft or loss occurring during or in any way related to the return shipment.

The goods must be returned intact, complete with all their parts and in their original packaging (envelopes and boxes), kept and, if used, only for the time strictly necessary to establish and verify their nature, characteristics and size, in accordance with normal care, without any signs of wear or dirt. The Customer shall be liable solely for any reduction in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning. In such cases, the Seller reserves the right to deduct from the refund an amount corresponding to such reduction in value.

10.4 Numeroventuno shall refund the Customer the full amount already paid, net of any additional delivery costs in accordance with Article 56(2) of Legislative Decree 21/14, within 14 (fourteen) days of the withdrawal, by crediting the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any event, the Customer shall not incur any costs as a result of such refund. Numeroventuno may suspend the refund until receipt of the returned product or until the Customer demonstrates that they have correctly returned the product, whichever is earlier.

ART. 11 GUARANTEE OF CONFORMITY, NOTIFICATION AND ACTIVATION OF REMEDIES; OTHER POSSIBLE GUARANTEES

11.1 All products sold by Numeroventuno are covered by a 24 (twenty-four) month guarantee against lack of conformity, in accordance with Title III of Legislative Decree 206/2005. To benefit from warranty assistance, the Customer must retain the invoice, or proof of payment, together with the delivery note.

11.2 The warranty for lack of conformity shall apply provided that the product in question has been used correctly, in accordance with its intended use and the instructions for use and washing provided in and/or with the product.

11.2-bis Should the Customer discover a lack of conformity in the product, they must report it in writing (by email or post) to the Seller within the following timeframes:

• Within 2 (two) months of discovering the defect (pursuant to Article 132 of the Consumer Code)

• The burden of proof that the defect existed at the time of delivery lies with the Seller for products returned within 6 (six) months of delivery (presumption of defectiveness)

The notification must contain a detailed description of the defect and, if possible, include photographs.

11.2-ter Available remedies

The Customer is entitled to choose the most appropriate remedy from the following:

• Repair of the defective product (preferably free of charge if the defect is attributable to the Seller);

• Replacement of the product with a compliant one;

• A reasonable price reduction;

• Termination of the contract if the above remedies are impossible or excessively onerous.

11.3 If repair and replacement are impossible or excessively onerous, or if the Seller has not carried out the repair or replacement within a reasonable time, or if the replacement or repair previously carried out has caused significant inconvenience to the Customer, the Customer may request, at their discretion, a reasonable price reduction or termination of the contract, in accordance with Article 135-bis et seq. of the Consumer Code.

11.4 Where the application of the guarantees requires the return of the product, the Customer must return it in its original packaging, complete in all its parts (including packaging and any documentation and accessories).The shipping costs for returns under warranty shall be borne by Numeroventuno, unless the defect has been caused by negligence, misuse, or alteration by the Customer, in which case the costs may be charged to the Customer. Numeroventuno shall inform the Customer of the reasons for retaining the costs before proceeding with the charge

 

ART. 12 NON-ATTRIBUTABLE BREACHES - UNAUTHORISED PAYMENTS

12.1 The Seller shall not be liable for any failure or delay in the performance of the Contract where this is due to disruptions attributable to force majeure, unforeseeable circumstances, or otherwise not attributable to the Seller. 

12.2 The Seller accepts no liability for any fraudulent or unlawful use of payment methods attributable to wilful misconduct or gross negligence on the part of the Buyer, meaning a serious breach of the obligations to safeguard credentials and to promptly notify the issuer of unauthorised transactions, pursuant to Legislative Decree No. 218 of 11 May 2018, No. 218, transposing Directive (EU) 2015/2366 (PSD2). In any event, the payment institution remains liable for unauthorised transactions within the limits provided for by the applicable legislation. .

 

ART. 13 SPECIFIC CASES OF AUTOMATIC TERMINATION OF THE CONTRACT

13.1 The timely payment for goods purchased online, in accordance with Art. 6.1 of these General Terms and Conditions of Online Sale, as well as the payment of any additional charges and/or obligations referred to in Art. 6.3, are considered essential obligations of the Contract.

13.2 Unless justified by unforeseeable circumstances or force majeure, failure to fulfil the aforementioned obligations shall result in the automatic termination of the Contract pursuant to Article 1456 of the Italian Civil Code.

ART. 14 PROCESSING OF THE BUYER’S PERSONAL DATA (REFERENCE TO SPECIFIC NOTICES)

14.1 The Seller protects the Buyer’s personal data, ensuring that its processing fully complies with the relevant legislation and, in this case, with Regulation 679/2016 as well as the relevant national regulations (Privacy Code, as last amended by Legislative Decree 101/2018).

14.2 Please refer to the Privacy Policy and Cookies Policy on the website for further details; please be advised that the personal data provided by the user, collected whilst browsing the Website, will be collected and processed electronically and, where applicable, on paper, for the following main purposes: i) to record the order; ii) to perform the Contract and related communications; iii) to comply with legal obligations; iv) to manage commercial relationships in order to better provide the requested services. 

14.3 For Customers residing in the United States of America, specifically in the State of California, please note that additional rights regarding the protection of personal data may apply under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For further information on the applicable rights and how to exercise them, please refer to the Privacy Policy published on the Website.

14.4 The personal data of non-EU Customers may be transferred to and processed within the European Union. Numeroventuno takes appropriate measures to ensure an adequate level of protection in accordance with the GDPR and applicable regulations.

ART. 15 CONTACT DETAILS OF THE SELLER AND THE BUYER

Any complaints or requests for information may be addressed to Numeroventuno at the following contact details: Via Santo Spirito 14 - 20123 - Milan, email: customercareonline@numeroventuno.com

ART. 16 AVAILABLE LANGUAGES AND INTERNATIONAL ACCESSIBILITY OF THE WEBSITE

16.1 The Website and its services are available in Italian and English. 

16.2 These General Terms and Conditions of Online Sale are available in Italian. Should they be translated into other languages, the Italian version shall be the only authentic version.

16.3 Accessible via computer, tablet, smartphone or other devices, wherever located, the Website promotes goods and/or services intended primarily for the domestic market. Orders from third countries, save as specified below, will be accepted and processed as agreed. In such cases, unless otherwise agreed, delivery will take place at the Seller’s/Operator’s premises. The Seller/Operator reserves the right, however, to suspend or cease, at short notice and without penalty, any promotional, marketing, sales or supply activities relating to goods and/or services via the Website, should legal, fiscal or customs obstacles, or, in any case, objective obstacles (and not subjective ones linked solely to the User’s geolocation), preclude the receipt of the order and/or the performance of the Contract with Users resident or domiciled in third countries.

ART. 17 SEVERABILITY

17bis.1 Should one or more provisions of these General Terms and Conditions be declared null and void, unlawful, unconstitutional or otherwise unenforceable by any competent authority (court, administrative authority, etc.), this shall not affect the validity, effectiveness and enforceability of the remaining provisions, which shall continue to apply in accordance with the terms and conditions originally stipulated. 

17bis.2 In the event that a clause is declared void, the Seller may amend it in accordance with applicable law, giving prior notice to the Customer.

ART. 18 GOVERNING LAW

18.1 The sales contract referred to in these Terms and Conditions and its performance shall be governed by Italian law, excluding conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The court of the Customer’s place of residence shall have jurisdiction to settle any disputes arising therefrom. 

18.2 We wish to inform you that the European Commission provides a platform for the alternative out-of-court resolution of disputes, including cross-border disputes, accessible at http://ec.europa.eu/odr.

ART. 18-BIS APPLICABLE LAW AND DISPUTE RESOLUTION FOR NON-EU CUSTOMERS

18-bis.1 The provisions of this article apply to contracts concluded with Customers whose habitual residence or delivery address is in countries outside the European Union.

18-bis.2 The contract is governed by Italian law. However, this choice does not deprive the non-EU consumer Customer of the protection afforded by the mandatory provisions of the law of the Customer’s country of habitual residence, where such law is applicable under the rules of private international law.

18-bis.3 In particular, for Customers whose habitual residence is in the United States of America, the rights guaranteed by applicable federal and state consumer protection laws remain unaffected, including, by way of example:

• Federal Trade Commission Act (15 U.S.C. § 45 et seq.);

• State consumer protection statutes;

• State unfair and deceptive practices acts;

• Other mandatory consumer protection provisions provided for by the law of the State of residence.

18-bis.4 Any dispute relating to the interpretation, performance or termination of the contract shall be resolved through negotiation in good faith between the Parties.

18-bis.5 If negotiations do not lead to an agreement within 30 days of a Party’s request, the Customer may choose to:

a) Bringing the matter before the competent court in accordance with the applicable rules of private international law (which, for US consumers, will generally be the court of the Customer’s state of residence);

b) Making use of one of the alternative dispute resolution (ADR) bodies recognised in the United States of America, including, by way of example: BBB National Programs (bbb.org), JAMS (jamsadr.com), American Arbitration Association (adr.org). Please note that the European ODR platform (ec.europa.eu/odr) is reserved for consumers residing in the European Union and is not accessible to US consumers ;

c) Submit the dispute to an ADR (Alternative Dispute Resolution) body recognised in their country.

18-bis.6 For Customers residing in the United States, Numeroventuno reserves the right to consider participating in out-of-court dispute resolution mechanisms recognised in the US (e.g. BBB Dispute Resolution, online arbitration platforms).

ART. 19 AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

19.1 Numeroventuno reserves the right to amend these General Terms and Conditions at any time by publishing the updated version on the Website.

19.2 The amendments shall apply exclusively to orders placed after the publication of the new Terms and Conditions.

19.3 Orders already confirmed remain governed by the General Terms and Conditions in force at the time of order confirmation.

19.4 In the event of substantial amendments affecting the Customer’s fundamental rights (e.g. right of withdrawal, guarantees, payment methods, jurisdiction), Numeroventuno shall notify registered Customers by email with at least 30 (thirty) days’ notice prior to the new Terms coming into force. Should the Customer not wish to accept the proposed changes, they have the right to terminate the framework contract without penalty within the specified notice period, by notifying us via email at customercareonline@numeroventuno.com. Failure to exercise this right within the aforementioned period shall be deemed tacit acceptance of the changes .

These Terms and Conditions were drawn up on 30/03/2026 and remain in force until the publication of an updated version by the Seller.