Shipping Information

Deliveries are made by our trusted courier and take place on Monday to Friday (or other normal working week days in countries/regions that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Depending on your location, we also offer Free Shipping for orders over a spending threshold:

Destination Country	Shipping Service	Threshold Value
Austria	DHL Standard	400 EUR
Belgium	DHL Standard	400 EUR
Bulgaria	DHL Standard	400 EUR
Croatia	DHL Standard	400 EUR
Czech Republic	DHL Standard	400 EUR
Denmark	DHL Standard	2985 DKK
Estonia	DHL Standard	400 EUR
Finland	DHL Standard	400 EUR
France	DHL Standard	400 EUR
Germany	DHL Standard	500 EUR
Greece	DHL Standard	400 EUR
Hungary	DHL Standard	400 EUR
Ireland	DHL Standard	400 EUR
Italy	DHL Express	400 EUR
Luxembourg	DHL Standard	400 EUR
Monaco	DHL Standard	400 EUR
Netherlands	DHL Standard	400 EUR
Norway	DHL Standard	400 EUR
Poland	DHL Standard	1715 PLN
Portugal	DHL Standard	400 EUR
Romania	DHL Standard	400 EUR
Slovakia	DHL Standard	400 EUR
Slovenia	DHL Standard	400 EUR
Spain	DHL Standard	450 EUR
Sweden	DHL Standard	4127 SEK
Switzerland	DHL Standard	458 CHF
United Kingdom	DHL Standard	400 GBP
United States	DHL Express	550 USD

All relevant delivery options available for your order and to your destination will be displayed at checkout.

Shipping Times

- DHL EXPRESS: Most of Europe and USA: delivery within 2-4 days Rest of the world: delivery within 3-7 days
- DHL STANDARD: Only available within Europe: delivery within 5-7 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. N21 cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country/region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses (some exceptions are applied to some Middle East countries).

Products comprised within the same order cannot be delivered to different addresses.

DUTIES & TAXES

If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.

Please also note that you must comply with all applicable laws and regulations of the country/region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.