Returns Policy

Returned items must comply with our returns policy:

- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

- When trying on footwear, please take care not to mark the soles or damage the shoe box.

- Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

- Due to hygiene reasons, underwear cannot be returned.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you processed your order through guest checkout please contact our friendly Customer Service to start your return.

Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the N21 warehouse no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Farfetch partner’s location within 14 days.

We will send you a collection confirmation email with all the details you’ll need to complete the return.

Please note: We can only offer a free returns pick up from the same country/region your order was delivered to.

What happens next?

Prepare your package with the returns documents enclosed in your order. Here’s how:

- Attach the Return Label, and a signed Return Note if you received one, to the outside of your N21 box.

- Place any unwanted items with all original packaging inside the N21 box and leave it open for the courier to check the contents.

Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided